FAQ

Frequently Asked Questions

Everything You Need to Know

We’ve answered some of the most common questions about POWR MUSE, from sizing and shipping to returns and orders.

ORDERS

How can I place an order?
Simply browse our collection, choose your favorite piece, select your size and color, then add it to your bag. Once you’re ready, proceed to checkout and complete your order.

Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We’ll do our best to assist before your order is processed.

Will I receive an order confirmation?
Yes. Once your order is successfully placed, you’ll receive a confirmation email with your order details.

SIZING & FIT

How do I know which size to choose?
Every POWR MUSE product has its own dedicated size chart because fits, fabrics, and silhouettes can vary between styles.

You can find the size chart directly on each product page.

What if I'm between sizes?
We recommend comparing your measurements with the size chart for that specific product. If you're still unsure, contact our team and we'll be happy to help.

SHIPPING

How long does shipping take?
Orders typically take 1–3 business days to process, followed by approximately 5–9 business days for shipping.

Delivery times may vary depending on your location and shipping carrier.

Will I receive tracking information?
Yes. Once your order ships, you'll receive tracking information so you can follow your package.

Do you ship internationally?
Yes, shipping availability depends on the destination. Available shipping options will be shown during checkout.

RETURNS & EXCHANGES

Can I return my order?
Eligible items can be returned according to our Return Policy. Items must meet the required condition and eligibility requirements.

Can I exchange an item for another size?
If exchanges are available for your order, our support team can guide you through the process.

How do I start a return?
Contact our support team with your order number before sending anything back. We'll provide the appropriate instructions.

PRODUCTS

Will products be restocked?
Some pieces may be restocked, but availability can vary. Follow us on Instagram or sign up for our emails to stay updated on new drops and restocks.

How should I care for my POWR MUSE pieces?
Care instructions may vary by product. Always check the care label on your item before washing.